THREAD COUNT REWARDS

Join our loyalty scheme and get rewarded with Threads (Points) every time you make a purchase from us. You can earn Threads both in-store and online, so everyone can join in the fun!

It only takes a few moments, and you can earn up to £10 to spend straight away.

STEP 1 - CREATE AN ACCOUNT

If you haven't shopped with us before, you'll need to create an account. Simply tap or click on the 'Get Rewards' button found in the bottom right of the page, and then 'Join Now'.

Fill in the short form and click 'Create An Account', we'll send you a link to verify your email address and load your account with 500 Threads to get you started - way to go!

STEP 2 - SIGN IN TO YOUR ACCOUNT

If you already have an account with us - simply click on the 'sign in' button in the header (or tap the 'customer' icon on mobile) and log in using your email and password, you'll also be able to view your previous orders with us on your profile.

Unsure if you already have an account or forgotten your password? Don't worry just click on the 'forgot your password' link and we'll email you a link to reset your password. If you don't have an account, you'll see the following message - 'No account found with that email.'

STEP 3 - YOUR REWARDS PROFILE

Now you're successfully signed in - it's time for the fun part, earning & redeeming rewards!

You can view your Thread Rewards Profile on any page within our website, simply click on the 'Get Rewards' tab in the bottom right corner. Here you can view your latest Thread Count, Earn Threads & Redeem Threads - remember you must be logged in first to be able to view your profile!

STEP 4 - VIEW YOUR THREAD COUNT

Your updated Thread Count can be found at the top of your Thread Rewards Profile, once logged in. You can also view all of the recent history of your points balance updates by clicking on the 'Clock' icon.

Shopping in our store? You can also ask one of our team members for your current balance at the till.

STEP 5 - EARN THREADS

There are lots of ways to Earn Threads at Woven. Alongside receiving 10 Threads for every £1 you spend with us, you can also earn extra Threads by completing fun tasks, such as helping to spread the word about Woven on Social Media or even just by letting us know when it's your birthday (so we can send you a present!)

Be sure to check back regularly as we may add new ways to Earn Threads in the future!

You'll receive 500 Threads just for completing the sign-up process and confirming your email address (Please allow a few minutes for these to be added to your Thread Count).

STEP 6 - REDEEM THREADS

It's time to reward you for earning all of those Threads! And what better way than with a credit towards your favourite Woven products & services?

For each 500 Threads earned, you can redeem them for a £5 Voucher to use on your next purchase - This will be sent to you via email to use straight away.

If you're shopping with us in-store, you can simply leave your points in your Thread Count balance and we can instantly apply them on your purchase at the till for you.

Please Note - If you've already redeemed your Threads for a voucher, we'll need you to remember to bring this along with you as the points will automatically be deducted from your balance when the voucher is issued!

FREQUENTLY ASKED QUESTIONS

If you have any other questions, please don't hesitate to get in touch with us at sales@wovendurham.co.uk.

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