**IMPORTANT: Due to planned strike action with our main delivery provider, Royal Mail, please expect delays. We endeavour to fulfil our orders in the quickest possible time frame. However, due to the strike action, there may be a delay on some orders. Please bear with us during this time.

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We operate in cooperation with popular couriers and, therefore, adhere to their collection hours for public holidays. All standard delivery orders are tracked.

All orders placed after 10 a.m. will be sent out the following business day if there are no security delays.

Click & Collect

FREE - Local Store Pickup (Durham, UK)

Click and collect for free from our Durham store. Collections are usually ready within 2-4 days but could be quicker if ordered on weekdays. You will receive an email notification when your order is ready to collect.

Pick up location: 21 Elvet Bridge, Durham, DH1 3AA

  • UK Delivery - Including Northern Ireland

    £5.99 - Express Delivery (1-2 Working Days)

    Delivered within 1-2 working days of your order being placed. Excludes weekends and bank holidays.

    £2.99 / FREE over £100 - Standard Delivery (3-7 Working Days)

    Delivered within 3-7 working days of your order being placed. Excludes weekends and bank holidays. We operate in cooperation with popular couriers, therefore, adhere to their collection hours for public holidays. All express and standard delivery orders are tracked.

  • EU Delivery

    From £9.95* - Standard Delivery (3-7 Working Days)

    Delivered within 3-7 working days of your order being placed. Excludes weekends and UK bank holidays. We operate in cooperation with international couriers, therefore, adhere to their collection hours for UK public holidays. All EU orders are tracked.

    Business hours are Monday - Friday 9:00am-5:30pm (GMT)

    Customs charges are included in the delivery cost.

    *Delivery calculated by location and the total weight of order items. Heavier items will incur a larger cost.

  • International (Rest of the World) Delivery

    From 14.95* - Standard Delivery (5-10 Working Days)


    Delivered within 5-10 working days of your order being placed. Excludes weekends and UK bank holidays. We operate in cooperation with worldwide couriers, therefore, adhere to their collection hours for UK public holidays. All International orders are tracked.

    Business hours are Monday - Friday 9:00am-5:30pm (GMT)

    Customs charges are included in the delivery cost.


    *Delivery is calculated by location and the total weight of order items. Heavier items will incur a larger cost.

WOVEN DURHAM

Delivery & Shipping FAQs

How do I track my order?

There will be tracking information included in your dispatch confirmation email. Please use the courier-specific website to track your parcel.

Alternatively, download the 'Shop' App here which can track and update you on your order status via your mobile notifications.

My parcel has not arrived. What can I do?

Unfortunately, we are unable to re-send items that are still in transit. Please contact the courier directly. Once your order has been dispatched, we do not take any responsibility for delivery delays. Busy periods including public holidays and Christmas may affect delivery, contact the courier directly or visit their website for updates.

We work closely with our shipping partners to minimise the potential impact of custom delays on our international customers. However, this can sometimes create unexpected delays we do not have any control over.

Lost in transit parcels are escalated to our courier partners and refunds or replacements are processed once the case is closed. Estimated timescales are  15 working days for UK and 30 days for the rest of the world. If you think your parcel is lost in transit, please contact us atweb@wovendurham.co.uk.

Can I change my delivery address?

Please ensure that the shipping address you provide at checkout is correct as we are unable to change this once the order is placed.

For security reasons, we can not amend addresses. In order to prevent fraud and eliminate any delays needed for security checks, please ensure your billing and shipping addresses are correct when you checkout. 

We are not responsible for orders dispatched and signed for at an incorrect address and no refund will be given.

You can cancel and replace your order if the incorrect address was used. Cancellation will be accepted up to 2 hours after the order was placed. Please emailweb@wovendurham.co.ukas soon as possible to cancel.

I missed the courier delivery and my parcel has been returned to you. What can I do?

Undelivered items must be received back at the store before can do anything further.

Once received here we can resend the items or issue a refund. A member of staff will be in contact to confirm your choices. 

If you need the item sooner and the stock is available, we recommend placing a new order and requesting a refund for the parcel being returned. 

I have another issue

If you need any additional help, please contact us using one of the methods below:

Email:web@wovendurham.co.ukTel:+44 (0)191 374 1002Via webchat in the bottom left of the website.

Need more help?