Payment & Security

All information about our customers and site visitors is kept on a secure server and we fully comply with all applicable UK data protection and consumer legislation. Any personal information you give us (or is available on public registers) and any information we use to identify you, is held in accordance with our registration with the Information Commissioner's Office.

SSL and Encryption Technology

We have implemented Internet security technology to ensure that it is safe for you to shop with us. We use Internet standard encryption technology to scramble your personal data when you give it to us. This process is known as SSL (secure sockets layer) and we are constantly updating our technology to provide you with the maximum level of security.

Additionally, we do not hold any of your credit card details anywhere on our website. They are simply passed securely to our E-payments processor for authorisation by your bank.

MasterCard SecureCode and Verified by Visa (3D Secure)

MasterCard SecureCode and Verified by Visa are new services that let you shop online with added confidence and security and protect you from fraud.

To use MasterCard SecureCode and Verified by Visa all you need to do is register your card once, and create a password. Then, when you make a purchase online, a MasterCard SecureCode or Verified by Visa window will appear. Simply enter the characters requested from your password and click on the submit query button. Your identity is verified and the purchase is secure.

If you are registered for the scheme and have a password already, you will be asked to enter characters from your password after you have entered the card details and clicked on the ‘continue to payment’. Your card provider will then verify the characters you have entered and, if it matches their records, verify your transaction.

If your card provider is registered for the scheme but you personally are not, we will offer you the chance to sign up and create a password during the check out process. This is all handled through MasterCard SecureCode or Verified by Visa themselves. We simply pass your encrypted details on to your card provider securely.

If you would like further information, please contact your Mastercard or Visa Issuer.

What you can do to stay secure

There are things you can do to protect your personal information and transactions when shopping online. Here are a few of them:

  • When using a public computer, always log out and close the browser when you have finished.
  • Do not share your password with anybody else or write it down anywhere.
  • When you create a password, use at least 8 characters and a combination of letters and numbers. Do not use any personal information in your password (such as your name) that can be easily obtained. We also recommended that you change your password often.
  • Use different passwords for your different online accounts.