Woven Durham

DELIVERY & RETURNS

We offer competitive delivery and a hassle-free returns policy so you know can always shop with Woven in confidence.

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FREE
UK DELIVERY

Free Standard UK Delivery available on all orders. No minimum spend required.

Express UK Delivery is also available for a £2.99 surcharge.

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ZERO EMISSIONS
DELIVERY

Zero Emissions Delivery powered by ZMOVE.

Available on local deliveries within 5 miles of our store.

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COMPETITIVE WORLDWIDE SHIPPING

We offer competitive worldwide shipping rates and aim to deliver to Europe within 5 Working Days.

(Worldwide within 7 Working Days)

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HASSLE-FREE
RETURNS

Not 100% happy with your purchase?

We offer hassle-free returns process to help you shop in confidence and get the perfect fit every time!

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NEXT DAY DELIVERY
AVAILABLE

Need your order in a rush? We offer Next Day Delivery on domestic orders.

Order before 2pm (Monday - Friday) to qualify, subject to stock availability.

DELIVERY POLICY

Orders placed before 2pm (Monday to Friday) will be dispatched the same day. All orders placed after 2pm will be sent out the following business day, providing the garment is available and in stock.

Please note that same day dispatch is not always possible during busy periods, during sales & promotion periods or should your order be delayed due to further security checks.

Once your order has been dispatched, we cannot be responsible for delivery days and times unless you have selected a guaranteed service. In a small minority of cases for various reasons beyond our control your parcel may not arrive in the timescales published. We always do our utmost to escalate and resolve as quickly as possible on your behalf.

Unfortunately we are unable to re-send items that are still in transit. Undelivered items must be received back before we can resend or issue a refund. Lost in transit parcels are escalated to our courier partners and refunds or replacements are processed once the case can be closed which is usually 15 working days for UK and 30 days for rest of world.

Please ensure that the shipping address that you provide is correct as we are unable to redirect orders once they have been dispatched. For security purposes, we do not amend addresses once we have processed your order as your order is confirmed on the basis of the original information you provide us with at point of order. If you would like the item(s) delivered to an alternative address, which is not your home address, please enter this at the time of ordering. Before we can dispatch your purchase we may occasionally need to confirm your details with your card issuer.

During busy periods, we will do our best to keep delays to a minimum. Please note this can take longer during our sale periods when it may take up to 72 hours (Monday to Friday) for orders to be dispatched. We work closely with our shipping partners to minimise the potential impact of custom delays on our international customers.

RETURNS POLICY

Returning For A Refund
If you are not completely satisfied with your online purchase we will happily issue you a full refund for your order. You have 14 days from the date of receipt to return your item(s) back to us. All items must be returned in their original, unworn condition, complete with tags & labels. Please note returns will only be accepted if the tags remain attached. If this is adhered to we will issue a refund for your item(s) when they are received back in-store.

Refund processing times may vary so please allow up to 7 working days for the refund to appear on your credit card or bank statement. Some products are non-returnable for hygiene reasons; these include underwear and swimwear. Please note Woven is unable to subsidise the costs of returning domestic or international orders unless items are deemed faulty. Please enclose the packing slip included with your order, stating the garment(s) being returned and specify that you are requesting a refund.

Returning For An Exchange
If you require an exchange for any items purchased you have 28 days to return your order to us. Please enclose the packing slip included with your order, stating the garment(s) being returned and the garment(s) you would like to exchange for.

Returning Items With A Fault
We take great care in maintaining a high level of quality control on orders being dispatched. However, if you do find a fault with your garment please contact a member or our team via email: sales@wovendurham.co.uk or by telephoning on: +44 (0)191 3741002. You will be asked to provide your name, order number and a brief description of the fault.

Goods are classified as faulty if there is a manufacturing fault upon delivery. Please note refunds can only be issued once the manufacturer has verified the fault.

Where possible, we will offer to repair faulty items. If you would like to exchange your item please be aware that we are only able to do so subject to availability. You will receive a full refund if the item cannot be repaired or replaced.

Our Returns Address 
Please send returns to the following address:

Woven Gentlemen's Outfitters,
21 Elvet Bridge,
Durham City,
DH1 3AA.

Customer Returns Responsibility
Please be aware that you are responsible for the return of all items until we are in safe receipt. We recommend that you use an insured or tracked returns service for your protection. International orders must be clearly marked 'RETURN TO SENDER' as we are not liable for customs and duties for items sent back into the UK. In circumstances where the parcel is not marked as 'RETURN TO SENDER' we will contact you to advise you of any customs and duties charged and request it be deducted from your account or refund.

Garment Condition Upon Return
Please do not remove any tags or labels when trying on garments. Please ensure that are not near anything that could mark or damage any items of clothing. Please refrain from wearing any aftershave or a deodorant which may leave a scent or marks on the garments.

Footwear should be returned in their original, undamaged packaging. Where applicable any packaging such as authenticity cards, dust bags & leather tags should also be returned with all items.

Please note that we will be unable to accept any items back to us for a refund or exchange where these instructions have not been adhered to. Where you have returned item(s) and have not adhered to our Returns Policy you will be charged a return postage fee to return the item(s) back to you. Items will only be held for a period of 90 days after which time they will be destroyed.

This Delivery & Returns Policy does not affect your statutory rights and was updated on October 20th 2020.

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